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  • Frequently Asked Questions

    Before you choose

    Everything you need to choose your fragrance and order with confidence.

    Fragrances, Discovery Sets, wear, storage, delivery, payment and returns: clear answers to the questions that matter before you order.

    How do I choose a fragrance online?

    Start with the feeling or impression you want to create, then explore the olfactory worlds, fragrance families and pyramid of each creation. If you are still unsure, the easiest option is to try 5 fragrances at home before choosing a full-size bottle.

    What is the difference between a perfume extract and an eau de parfum?

    A perfume extract is generally more concentrated than an eau de parfum. L’Empire des Sens fragrances are presented at a 20% concentration. Actual wear and intensity still vary depending on the formula, your skin, the temperature and the way the fragrance is applied.

    How does the 5-sample Discovery Set work?

    Choose 5 fragrances from our 22 creations. Each fragrance comes as a 3 ml spray sample so you can wear it on your skin at home, compare several creations over a few days and choose your full-size fragrance with more confidence.

    Build my Discovery Set →

    What is included in the complete 22-scent Discovery Set?

    The complete set brings together all 22 L’Empire des Sens creations as 3 ml spray samples. It lets you discover the entire collection at home, wear each fragrance on your skin and compare them before choosing your favourites.

    Discover the complete set →

    How long does a fragrance last on the skin?

    There is no universal number of hours that applies to every fragrance or every person. Longevity varies with the composition, skin type, temperature and application. We therefore prefer not to promise a fixed duration that would not reflect every wearing experience.

    How should I apply my perfume?

    Spray on pulse points such as the neck and wrists, preferably on clean, moisturized skin. Let the fragrance dry naturally rather than rubbing the wrists together, which can change the way the opening develops.

    Where are L’Empire des Sens fragrances made? Are they vegan and cruelty-free?

    Our fragrances are made in France. Their formulas are vegan and the fragrances are not tested on animals. Each fragrance page also presents its olfactory pyramid, key notes and character to help you understand the creation before trying or ordering it.

    How should I store my perfume?

    Keep your perfume in a dry place away from direct light, heat and large temperature changes. Closing the bottle properly after use also helps preserve the fragrance in good conditions.

    What are the delivery costs and estimated times?

    Delivery is free to the European destinations served by our store. For destinations outside Europe, the applicable delivery charge is shown at checkout once you enter your country and delivery address. Available delivery methods and estimated times are also displayed before you confirm your order.

    Indicative delivery times: Metropolitan France: 2 business days • Europe: generally 3–4 business days. For destinations outside the European Union, customs formalities may extend these times.

    For destinations outside the European Union, any customs duties, import taxes, customs-clearance charges or local import fees that may apply remain the responsibility of the recipient.

    Is payment secure?

    Payment is completed through our secure checkout. The payment methods actually available for your order are displayed directly at checkout before you confirm the purchase.

    Can I return an order?

    For eligible orders, you have 14 days from receipt to exercise your right of withdrawal, then 14 days to return the products after notifying us. Returned products must be complete, unopened, in their original packaging and in a condition suitable for resale. Return shipping costs are borne by the customer, except in the event of a defective product or an error on our part.

    Opened or unsealed perfumes and beauty products may be excluded from returns in the cases provided for in our terms of sale. Please refer to the store’s terms of sale for the complete conditions applicable to your order.

    What should I do if my order arrives damaged or there is a problem?

    Contact our Customer Service team as soon as possible through the contact page, including your order number and, when useful, photos showing the condition of the parcel and products. We will review the situation and tell you the next steps.

    I am still hesitating between several fragrances. Can you help me choose?

    Yes. Tell us what you usually wear, the notes you enjoy and the impression you want to create via our contact page. You can also start with the 5-sample Discovery Set or explore all our fragrances before deciding.

    Still deciding?

    Start by wearing the fragrances.

    Try five creations at home, or discover the full collection before choosing your signature scent.

    Exercise my right of withdrawal