Terms of sale

LUXURY BEAUTY FRANCE SAS

www.luxury-beauty.com

Last updated: 11/09/2026

 

Responsible entity: Luxury Beauty France

Company name: LUXURY BEAUTY FRANCE SAS

Legal form: Simplified Joint-Stock Company (SAS) with share capital of €1,000

Paris Trade and Companies Register (RCS): 893 530 790

EU VAT number: FR01893530790

Registered office: 231 rue Saint-Honoré, 75001 Paris, France

Email: contact@luxury-beauty.com

Telephone: +33 6 19 88 80 99 (Monday to Saturday, 9:00 a.m. to 6:00 p.m.)

Website: www.luxury-beauty.com

ARTICLE 1 – DEFINITIONS

“Customer(s)” means the internet user(s) browsing the Website and making an online purchase of Product(s).

“Seller” means LUXURY BEAUTY FRANCE SAS, a company with share capital of €1,000, registered with the Paris Trade and Companies Register under number 893 530 790, whose registered office is located at 231 rue Saint-Honoré, 75001 Paris, France.

“Terms and Conditions of Sale” means these terms and conditions of sale applicable to the sale of any Product on the Website.

“Party(ies)” means, individually or collectively, LUXURY BEAUTY FRANCE and/or the Customers.

“Product(s)” means the perfumes and perfume samples offered for sale on the Website www.luxury-beauty.com.

“Customer Relations Service” means the service made available to Customers for the commercial follow-up of their order, reachable at contact@luxury-beauty.com or on +33 6 19 88 80 99, Monday to Saturday from 9:00 a.m. to 6:00 p.m.

“Website” means the LUXURY BEAUTY FRANCE e-commerce website accessible at https://www.luxury-beauty.com.

“Order” means the electronic form used by Customers to purchase the Products.

ARTICLE 2 – SCOPE OF APPLICATION

These Terms and Conditions of Sale govern distance sales of Products between LUXURY BEAUTY FRANCE and Customers on the Website www.luxury-beauty.com. They set out all the rights and obligations of the Parties within the framework of their commercial relationship.

These Terms and Conditions apply to any order placed on the Website by a consumer Customer in France, within the European Union and, more broadly, to any international destination offered by the Website at the time of the order. The availability of delivery to a given destination is determined by the options actually offered to the Customer during checkout.

By placing an order, the Customer acknowledges having read these Terms and Conditions and accepts them without restriction or reservation.

Subject to applicable legal provisions, electronic data and records retained in the computer systems of LUXURY BEAUTY FRANCE and its service providers may be used as evidence of orders, payments and exchanges with the Customer.

The Customer may save or print these Terms and Conditions, provided that they are not modified.

LUXURY BEAUTY FRANCE reserves the right to amend these Terms and Conditions at any time. The applicable version is the version in force on the date of the order.

ARTICLE 3 – PRODUCTS

The Products governed by these Terms and Conditions are those displayed on the Website on the date of consultation, subject to stock availability.

Each Product is accompanied by a description stating its essential characteristics within the meaning of Article L.111-1 of the French Consumer Code. The Products are intended for private consumers only.

The Products comply, when placed on the market, with the applicable requirements relating to personal safety and health, fair commercial practices and consumer protection.

LUXURY BEAUTY FRANCE takes the greatest care in presenting the Products. The photographs, visual representations and colours displayed on the Website are intended to present the Products as faithfully as possible. Slight differences in appearance, particularly due to the screen used, lighting or photographic presentation, do not in themselves constitute a lack of conformity where they do not affect the essential characteristics of the Product presented to the Customer.

ARTICLE 4 – PRICES

Product prices are expressed in euros, inclusive of all taxes (VAT included). Delivery charges are shown separately and specified before any order is confirmed.

The price charged to the Customer is the price shown at the time of payment and stated in the order confirmation sent by email.

LUXURY BEAUTY FRANCE reserves the right to change its prices at any time, while undertaking to apply the prices in force at the time of the order.

An invoice is issued and sent to the Customer by email when the Products are dispatched.

ARTICLE 5 – ORDERS

The Products offered on the Website are intended for consumers acting for personal and non-professional purposes.

The Customer selects the Products they wish to purchase and checks the contents of their cart and the information provided before confirming and paying for the order.

The Customer is responsible for the accuracy of the information provided when placing the order, in particular their identity, email address, telephone number and delivery address.

Receipt of a payment authorisation does not, by itself, constitute final acceptance of the order by LUXURY BEAUTY FRANCE. The order is finally accepted when confirmation is sent to the Customer by email, subject to actual receipt of payment.

LUXURY BEAUTY FRANCE reserves the right to refuse or cancel an order for any legitimate reason, including in the event of:

– unavailability of the Product;

– payment failure, refusal or incident;

– manifestly incorrect or incomplete contact details preventing performance of the order;

– reasonable suspicion of fraud or fraudulent use of a payment method;

– an order that is abnormal in view of its quantity, frequency or the circumstances in which it is placed;

– reasonable indications that the Products are being ordered for resale or for professional purposes;

– a previous dispute involving fraud, non-payment or abusive use of the Website;

– a manifest technical error affecting essential information relating to the order, particularly where a displayed price is manifestly inconsistent with the usual value of the Product.

To the extent necessary to prevent fraud and secure transactions, LUXURY BEAUTY FRANCE may request reasonable additional information from the Customer to verify the order or the payment method. If the response does not enable a legitimate suspicion to be resolved, the order may be refused or cancelled.

LUXURY BEAUTY FRANCE may set reasonable quantity limits per Product, order, Customer, delivery address or payment method where justified, in particular by stock availability, fraud prevention or prevention of resale.

If LUXURY BEAUTY FRANCE cancels an order already paid for by the Customer, the amounts collected in respect of the cancelled Products are refunded to the Customer.

Any request by the Customer to amend or cancel an order before dispatch will be considered insofar as the stage of preparation still makes the requested change materially possible. LUXURY BEAUTY FRANCE does not guarantee that an order which has already entered preparation can be amended or cancelled. This provision does not affect the statutory right of withdrawal where applicable.

ARTICLE 6 – PAYMENT

Payment is due when the order is confirmed.

The Customer may pay for the order using the payment methods offered on the Website at the time of the order. Availability of a payment method may depend in particular on the Customer’s country, currency, order amount or the payment services available.

Payments are processed through secure payment service providers. LUXURY BEAUTY FRANCE does not have access to the full details of the bank card used by the Customer.

LUXURY BEAUTY FRANCE reserves the right to suspend or cancel an order in the event of refusal of payment authorisation, payment failure, a payment incident or reasonable suspicion of fraud, under the conditions set out in Article 5.

The Customer warrants that they are authorised to use the payment method used to pay for the order.

ARTICLE 7 – DELIVERY

The Products ordered are delivered to the address provided by the Customer when placing the order. The Customer certifies that the delivery address provided is accurate.

Deliveries are made in France and internationally to the destinations offered on the Website at the time of the order.

Delivery is free to European destinations served by our store. For destinations outside Europe, the applicable delivery charge is displayed at checkout after the country and delivery address have been entered. The available delivery methods and estimated delivery times are presented to the Customer before the order is finally confirmed.

For destinations outside the European Union, customs duties, import taxes, customs-clearance charges or other local import charges may be levied on arrival by the authorities or carrier in the destination country. Any such charges remain payable by the recipient and are separate from the transport costs borne by LUXURY BEAUTY FRANCE. Unless expressly stated otherwise at checkout, they are not included in the amount of the order.

Delivery times are provided as estimates when the order is placed. Where no delivery date has been indicated or agreed, delivery shall take place without undue delay and no later than thirty (30) days after conclusion of the contract, in accordance with Article L.216-1 of the French Consumer Code.

If the Seller fails to fulfil its delivery obligation, the Customer may, under the conditions laid down in Article L.216-6 of the French Consumer Code, terminate the contract after formally requiring the Seller to make delivery within a reasonable additional period and the Seller has failed to do so. The Customer may also terminate the contract immediately in the cases provided for by the same article. Where the contract is terminated under these conditions, LUXURY BEAUTY FRANCE shall refund all sums paid no later than fourteen (14) days after the date on which the contract is terminated, in accordance with Article L.216-7 of the French Consumer Code.

LUXURY BEAUTY FRANCE reserves the right to refuse validation of an order where the delivery address is a poste restante address, post office box or non-fixed address.

Upon receipt, the Customer is invited to inspect the external condition of the parcel and the Products and to report any anomaly (damaged parcel, missing product) as soon as possible, ideally within 72 hours, together with any useful supporting evidence, including photographs. This recommendation does not deprive the Customer of any rights under the applicable statutory warranties, and the absence of reservations upon receipt does not release the Seller from the statutory warranty of conformity.

After reviewing the information provided, LUXURY BEAUTY FRANCE shall, where the complaint is well founded, implement the appropriate solution in accordance with the applicable legal provisions and, where relevant, the warranties set out in Article 11 of these Terms and Conditions.

Risk passes when the Customer, or a third party designated by the Customer, takes physical possession of the Products.

ARTICLE 8 – TRANSFER OF TITLE

The Products ordered remain the property of LUXURY BEAUTY FRANCE until the order has been paid for in full by the Customer.

ARTICLE 9 – RIGHT OF WITHDRAWAL

In accordance with Articles L.221-18 et seq. of the French Consumer Code, a consumer Customer generally has fourteen (14) days from receipt of the Product to exercise the right of withdrawal without having to give any reason.

Where several Products forming part of the same order are delivered separately, the period runs from receipt of the last Product.

The Customer may exercise the right of withdrawal using the withdrawal functionality made available on the Website, the withdrawal form included in these Terms and Conditions, or any other unambiguous statement expressing the Customer’s wish to withdraw.

The Customer then has fourteen (14) days from communicating the decision to withdraw to return the relevant Products.

Except in the event of an error attributable to LUXURY BEAUTY FRANCE or a Product covered by a statutory warranty, the direct return costs associated with exercising the right of withdrawal are borne by the Customer.

To enable resale where possible, Products subject to withdrawal must be handled with care and returned with their original accessories and components.

The Customer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning, under the conditions provided for in Article L.221-23 of the French Consumer Code.

Unsealed Products and perfumes

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal may in particular not be exercised in respect of a Product that has been unsealed by the Customer after delivery where it cannot be returned for reasons of hygiene or health protection.

Where this statutory exception applies to a perfume or to a Product delivered with a sealing device intended to preserve its integrity for reasons of hygiene or health protection, removal of that seal after delivery results in loss of the right of withdrawal for that Product.

Merely removing packaging that does not constitute a seal falling within this statutory exception does not automatically deprive the Customer of the right of withdrawal. However, where the right of withdrawal remains applicable, any excessive use or handling of the Product that may result in diminished value may be taken into account under the conditions provided for by law.

The provisions relating to withdrawal are separate from those relating to a defective or non-conforming Product. A Product covered by a statutory warranty remains subject to Article 11, irrespective of whether it has been opened, where the conditions for the warranty are met.

Sets, samples and promotional benefits

Where a group of Products is marketed as an indivisible set or bundle, withdrawal in respect of the whole set requires the return of all items forming part of that set or bundle.

Where withdrawal concerns an entire order that gave rise to a free Product, gift or material benefit exclusively conditional upon that order, LUXURY BEAUTY FRANCE may request its return to the extent permitted by applicable regulations.

Refund

Where the right of withdrawal has been validly exercised, LUXURY BEAUTY FRANCE shall refund the sums due in accordance with Article L.221-24 of the French Consumer Code.

Where charged, the refund includes delivery costs corresponding to the standard delivery method offered by LUXURY BEAUTY FRANCE. Any additional costs resulting from the Customer’s choice of a more expensive delivery method than the standard method are not refunded.

LUXURY BEAUTY FRANCE may defer the refund until the relevant Products have been recovered or until the Customer has provided proof of dispatch, whichever occurs first.

The refund is made using the same means of payment as that used for the order, unless expressly agreed otherwise and provided that this does not result in any cost to the Customer.

WITHDRAWAL FORM

To: LUXURY BEAUTY FRANCE, 231 rue Saint-Honoré, 75001 Paris – contact@luxury-beauty.com

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following Product(s):

Product(s) ordered: ………………………………………………………………………

Ordered on (*) / received on (*): ………………………………………………………

Name of consumer(s): ……………………………………………………………………

Address of consumer(s): …………………………………………………………………

Date: ………………………………………………………………………………………

Signature (only if submitted on paper): ………………………………………………

(*) Delete as appropriate.

ARTICLE 10 – FORCE MAJEURE

LUXURY BEAUTY FRANCE shall not be liable for any delay or failure to perform its obligations resulting from an event meeting the conditions of force majeure within the meaning of Article 1218 of the French Civil Code.

Performance of the obligations affected by the force majeure event is suspended for the duration of that event, under the conditions provided for by law.

Where the impediment is permanent, the consequences for the contract are determined in accordance with the applicable legal provisions.

ARTICLE 11 – LIABILITY AND STATUTORY WARRANTIES

11.1 – Characteristics specific to perfumes

The perception of a perfume has a personal dimension and may vary in particular according to the skin, temperature, environment, method of application, olfactory sensitivity and each person’s habits.

Accordingly, the fact that a Customer does not personally like a fragrance, its olfactory development, projection, intensity or longevity does not, by itself, constitute a lack of conformity where the Product corresponds to the essential characteristics presented at the time of the order.

Slight variations in colour, appearance or olfactory perception do not, by themselves, constitute a lack of conformity where they affect neither the safety of the Product nor its essential characteristics and do not result from a defect covered by a statutory warranty.

Likewise, an individual sensitivity or reaction to an ingredient is not, by itself, sufficient to establish a Product defect, without prejudice to mandatory statutory provisions relating to product safety and liability for defective products.

11.2 – Complaints

If a Product is alleged to be damaged, defective or non-conforming, the Customer is invited to contact LUXURY BEAUTY FRANCE as soon as possible at contact@luxury-beauty.com, stating the order number and the nature of the issue.

In order to examine the complaint, LUXURY BEAUTY FRANCE may request, to the extent reasonably necessary for its handling:

– photographs of the Product, bottle, spray mechanism and packaging;

– the batch number appearing on the Product or its packaging, where available;

– an accurate description of the alleged defect;

– and, where necessary, return of the relevant Product so that it may be examined.

Making a complaint does not, by itself, constitute an acknowledgement of liability or lack of conformity by LUXURY BEAUTY FRANCE.

These arrangements may not, however, have the effect of depriving the Customer of any right arising from a mandatory statutory warranty.

11.3 – Use and storage of Products

Perfumes must be used for their intended purpose and stored under suitable conditions, in particular away from excessive heat, prolonged exposure to light and any handling likely to alter their composition or packaging.

Subject to mandatory statutory warranties, LUXURY BEAUTY FRANCE shall not be liable for alteration or damage resulting in particular from:

– improper storage of the Product;

– excessive exposure to heat or light;

– misuse;

– damage to or modification of the bottle or its mechanism;

– decanting or mixing the perfume with another substance;

– use contrary to its intended purpose;

– or negligence by the Customer,

where that circumstance is the cause of the alleged alteration or damage.

11.4 – Statutory warranties

LUXURY BEAUTY FRANCE is bound by the statutory warranties applicable to Products sold to consumers, including the statutory warranty of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code and the warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

Opening or using a Product does not, by itself, deprive the Customer of the benefit of the statutory warranties where the conditions for their application are met.

For any request relating to statutory warranties, the seller responsible for those warranties is:

LUXURY BEAUTY FRANCE SAS
231 rue Saint-Honoré
75001 Paris – France
Email: contact@luxury-beauty.com
Telephone: +33 6 19 88 80 99

LUXURY BEAUTY FRANCE sells perfumes and perfume samples that do not contain digital content or a digital service. The conditional statements relating to digital content or digital services included in the statutory notice below are therefore not applicable to the Products currently marketed.

STATUTORY WARRANTIES NOTICE

The consumer has a period of two years from delivery of the goods to obtain implementation of the statutory warranty of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory warranty applies to that digital content or digital service throughout the planned period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory warranty of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory warranty of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience to the consumer.

If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the original warranty.

If the consumer requests repair of the goods but the seller requires replacement, the statutory warranty of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The goods are repaired or replaced after a period of thirty days;

3° Repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the installation costs of repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining warranty period until the repaired goods are delivered.

The rights referred to above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who in bad faith obstructs implementation of the statutory warranty of conformity is liable to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).

The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

11.5 – Liability

Subject to mandatory legal provisions, LUXURY BEAUTY FRANCE shall not be liable for damage resulting from misuse or improper storage of the Product, use contrary to its intended purpose, modification of the Product by the Customer or a third party, negligence by the Customer or an event meeting the conditions of force majeure.

Nothing in these Terms and Conditions is intended to, or shall have the effect of, excluding or limiting any warranty or liability that cannot lawfully be excluded or limited.

ARTICLE 12 – PERSONAL DATA

LUXURY BEAUTY FRANCE processes the Customer’s personal data in accordance with applicable data protection legislation, in particular Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.

Data required for order management may in particular be used for payment processing, preparation and delivery of orders, customer service management, fraud prevention and compliance with LUXURY BEAUTY FRANCE’s legal obligations.

It may be transmitted to service providers whose involvement is necessary for these purposes, in particular technical, payment, delivery or customer-service providers, under the conditions described in the Website’s Privacy Policy.

The Customer has the rights provided for by applicable legislation, including rights of access, rectification, erasure, restriction, objection and, where the conditions are met, data portability.

These rights may be exercised by contacting LUXURY BEAUTY FRANCE at contact@luxury-beauty.com or by writing to 231 rue Saint-Honoré, 75001 Paris, France.

The Customer may also lodge a complaint with the CNIL, the French data protection authority.

Detailed information on personal-data processing is set out in the Website’s Privacy Policy.

ARTICLE 13 – INTELLECTUAL PROPERTY

The Website and the elements comprising or reproduced on it, including trademarks, names, logos, graphic creations, photographs, videos, texts, illustrations and presentation elements, are protected by applicable intellectual property rights.

These elements belong to LUXURY BEAUTY FRANCE or are used by it with the authorisation of their respective rights holders.

Any unauthorised reproduction, representation, adaptation, extraction, exploitation or use of all or part of these elements is prohibited unless prior written authorisation has been obtained from LUXURY BEAUTY FRANCE or the relevant rights holder.

This prohibition applies in particular to any unauthorised commercial use of the Website’s content.

ARTICLE 14 – SEVERABILITY

If one or more provisions of these Terms and Conditions are declared contrary to a mandatory legal provision, the remaining provisions shall nevertheless continue to apply and the sale contract shall not be affected.

ARTICLE 15 – CONSUMER MEDIATION

In accordance with Articles L.611-1 et seq. of the French Consumer Code, a consumer Customer has the right to use a consumer mediator free of charge with a view to the amicable resolution of a dispute with LUXURY BEAUTY FRANCE.

Before referring the matter to the mediator, the Customer must first have attempted to resolve the dispute directly with LUXURY BEAUTY FRANCE by means of a written complaint sent to:

LUXURY BEAUTY FRANCE SAS
231 rue Saint-Honoré
75001 Paris – France
Email: contact@luxury-beauty.com

If no satisfactory amicable solution is reached following that complaint, and subject to compliance with the admissibility requirements laid down by the French Consumer Code, the Customer may refer the matter to the consumer mediator competent for LUXURY BEAUTY FRANCE:

Médiateur de la consommation FEVAD
BP 20015
75362 PARIS CEDEX 8
Email: mediateurduecommerce@fevad.com
Website: www.mediateurfevad.fr

The mediation request must in particular be preceded by a written complaint to LUXURY BEAUTY FRANCE and be submitted to the mediator no later than one year after that complaint.

A mediation request may in particular be declared inadmissible where it is manifestly unfounded or abusive, where it has already been examined or is being examined by another mediator or by a court, where it is submitted more than one year after the written complaint sent to the Seller, or where it falls outside the mediator’s remit.

Consumer mediation is free of charge for the consumer, without prejudice to the consumer’s right to bring proceedings before the competent courts under the conditions provided for by law.

ARTICLE 16 – GOVERNING LAW AND DISPUTES

These Terms and Conditions are drawn up in French and are governed by French law, subject to any mandatory provisions to the contrary.

In the event of a dispute, the Parties undertake to seek an amicable solution as a priority. If no agreement is reached, the competent courts shall be determined in accordance with the statutory rules applicable to consumers.